Email Personalization for Customer Marketing
Challenge
Research indicated that the average person receives around 120 emails daily, with an average click rate of 2.5% for eCommerce emails.
The goal was to cut through the clutter, connect to the consumer, provide an engaging experience, and streamline large amounts of content.
The goal was to cut through the clutter, connect to the consumer, provide an engaging experience, and streamline large amounts of content.
Solution
I created a daily email series utilizing card-based design with personalized recommendations and conversion tactics for new and existing purchase journeys.
Result
The new series became eBay's flagship buyer email, combining existing emails to reduce inbox fatigue, and generated $327M in GMB.
